Multiple years. One unsolvable problem.
Build brand preference for a product that most people believe is completely interchangeable.
THE CHALLENGE
Fuel is the ultimate commodity category. Price, convenience, and proximity drive the purchase decision. Drivers wait until the tank is empty and take the easiest right into the closest station. Where someone chooses to fuel up is largely driven by price, convenience, and safety. The brand name is rarely a factor. Couple this with the fact that the process of filling up hasn't meaningfully changed in fifty years, it is easy to understand why no brand has cracked loyalty at the pump. Sunoco has one genuine asset that most fuel brands don't: they are the official fuel of motorsports. NASCAR. IndyCar. NHRA, and so many more. Most official sponsorships are simply a way for a brand to pay for exclusivity, but Sunoco fuel powers the world's top drivers to victory. It is hard to come by a stronger product and brand endorsement than that, but true success was finding the most impactful ways to ensure that truth is impossible to ignore.
THE SOLUTION
Three strategic moves, executed over seven years, each building on the last.
FIRST
Lean into the sensory reality of racing in a way that no competitor could credibly claim. NASCAR fans are three times more likely to purchase from brands involved in racing, making them the most brand-loyal consumer base in the country. But sponsorship clutter is real, and most brands mail in their sponsorship activations. What if Sunoco leaned into it? Sunoco is literally the essence of racing, so we bottled it.
SECOND
Extend the essence beyond a coveted fragrance. When you ask racing fans why they love it, they will tell you that it is a five-sensory experience, and that race day is a symphony of sound like no other. So we captured all of the raw materials and invited the world to create their own symphony of sound. Same drivers, new discovered talents, and first of its kind fan experience at the world center of racing in Daytona.
THIRD
Make it faster and easier to get gas, and get on your way. Filling up is slow, complicated, and unchanged for half a century. I worked with Sunoco's innovation team to design and launch an app that made it faster. As a matter of fact, it is officially the fastest way to fuel your car, full stop.
RESULTS
Establishing brand preference and delivering growth.
→ Consistent fuel margin increase over the same period (from 7 cents per gallon to 10.1 cents per gallon) despite consistent price volatility
→ Steady increase in gallons sold over a 5-year period (from 1.9 Billion to 8.2 Billion)
→ AAF National Gold - Best Integrated Advertising Campaign
→ 2 Silver Clio Sports - Best Use of Sponsorships and Endorsements
→ Guinness Book of World Records - Most cars fueled in one hour via the Sunoco App
→ NASCAR Brand Marketer of the Year